Specialist Support Service in Greater Manchester
We are proud of our reputation for quality and of our excellent inspection record. The views of the people we support, their families and professionals that come into contact with our services are a great indicator of how well we do and the following comments are extracts from Care Quality Inspections that have been published:
"The care couldn’t be any better."
"We have a lovely life because we know he is so well looked after."
"We cannot fault them in anyway."
"He’s in the best place and I bless them all for taking such good care of him."
"We leave the house elated knowing he’s so well cared for."
"I really do not know what we'd do if it wasn't for this service. All of the staff and managers are wonderful and they do so much to keep us informed."
"They communicate very well and my daughter loves being there. It's her home. They go above and beyond and they go the extra mile. They have also supported me very well too."
"The service is exceptionally well-led and managed. I have absolutely no issues about this."
"He has lots of interests which they have helped him develop. They even taken them on holiday and if he wants to go somewhere different to everyone else, then that is where he goes!"
"My son is completely safe and happy there, we are more than delighted with it."
"The care and support the staff provide is just wonderful."
"The staff are so caring. They always seem to go above and beyond to help [My relative]. I couldn't wish for [My relative] to be living at a more caring place.
"The staff are beyond caring, they are wonderful."
"They are amazing. It is a caring place and they put my mind at rest", "My son is happy and the care is exemplary, we can't fault anything. When he has stayed overnight in hospital they have stayed overnight with him. We think this is going above and beyond the call of duty."
"I will never stop feeling fortunate that we found House Martins. Our son has had a wonderful quality of life in recent years thanks to them."
"We are so grateful for the care that our son receives. It helps us greatly knowing that he is safe and well looked after."
"The service is very well managed. The registered manager is a wealth of knowledge in respect of the deaf community and I regularly contact them for help and advice."
"The manager is very longstanding and is well respected within the deaf community. It's a wonderful service all of the team provide at House Martins."
"House Martins is very well-led by staff who know each person well and who fully understand the needs of people who are deaf and who are living with a learning disability."
"I have found staff to be extremely caring, they go that extra mile. They document questions that we have asked and take the time to try and find out the persons views and relay the answers to us."
"I have met several staff and they are always very caring, far beyond what you would expect, it is as if my patient is one of their family."
"All of the staff at House Martins are excellent in the way they keep professionals updated and informed about changes to peoples' individual support needs. They are doing an excellent job."
"I have lived here for a long time and I like it. I get to visit my mum and dad at the weekend which is nice".
"I feel safe living here as a result of my support".
"The staff help me to make and attend my appointments".
"I am happy living here, staff help me if I have any problems."
"I like cycling, bowling, swimming, snooker and going to the gym."
"[My support worker] is always here to help me. I love the staff here, they help me to do things I like."
"[My support worker] is great."
"I love living here and enjoy being with my other friends."